1. OUR SERVICE

Relocate Stay connects businesses with suitable accommodation through our network of independent property operators. We act as an intermediary, not as a property owner or manager. Our service includes finding accommodation options, facilitating bookings, and providing support during stays.

2. BOOKING PROCESS

After receiving your enquiry, we’ll present suitable accommodation options based on your requirements. Upon your selection, we’ll arrange the booking with the property operator. A booking is confirmed once:

– You’ve received written confirmation from us

– Initial payment has been processed according to the agreed terms

– You’ve accepted these Terms & Conditions

3. FEES & PAYMENT

Our service fee is included in the accommodation price quoted to you. You pay only the quoted price with no additional service charges. Payment terms:

– Payment schedules will be specified in your booking confirmation

– For stays over 28 days, payment is typically made in advance in 4-week cycles

– All payments are made directly to Relocate Stay, not to property operators

– We accept bank transfers and major credit/debit cards

4. CANCELLATIONS & CHANGES

– Cancellation policies vary depending on the property and length of stay

– Your specific cancellation terms will be clearly stated in your booking confirmation

– Changes to bookings are subject to availability and may incur additional charges

– For booking extensions, please provide at least 14 days’ notice

5. CHECK-IN & CHECK-OUT

– Check-in and check-out times vary by property and will be specified in your booking confirmation

– Each property has its own standard times based on operational requirements

– Requests for early check-in or late check-out should be made through Relocate Stay and may be accommodated where possible

– Detailed check-in instructions and property access information will be provided prior to arrival

6. SECURITY DEPOSIT

– A refundable security deposit of £250-£500 will be required for all bookings

– This deposit is held by Relocate Stay throughout the duration of your stay

– The deposit will be refunded within 7 days after check-out, subject to the property being left in satisfactory condition

– Any damages, excessive cleaning requirements, or missing items may result in deductions from the deposit

7. PROPERTY RULES

All guests must adhere to the specific property rules, which will be provided before booking confirmation. While these vary by property, general requirements include:

– Maximum occupancy limits must be strictly observed in accordance with fire safety regulations

– No smoking is permitted inside any properties

– Guests must be considerate of neighbors, particularly during evening and night hours

– Parking arrangements are property-specific and details will be provided with booking confirmation

– Pet policies vary by property and must be agreed in advance

– Proper waste disposal and recycling procedures must be followed according to local requirements

Specific details for each property will be sent to you before booking confirmation and invoice issuance, allowing you to review all requirements before finalizing your commitment.

8. OUR RESPONSIBILITIES

We commit to:

– Providing accurate information about available properties

– Responding promptly to enquiries and issues

– Acting as your point of contact throughout your stay

– Liaising with SA operators about maintenance or fixing issues which might arise

– Coordinating appropriate solutions if serious issues cannot be resolved

9. EMERGENCY SITUATIONS & ALTERNATIVE ACCOMMODATION

In the unlikely event that a property becomes uninhabitable or serious ongoing issues make continued occupancy impractical:

– We will immediately contact your designated booking representative

– We will work promptly to identify suitable alternative accommodation options

– These options will be presented to you for approval

– Upon your selection and payment confirmation, we will assist with the transition to the new accommodation

– The company/client remains responsible for the payment of alternative accommodation

– Refunds for the original accommodation will be addressed individually based on the specific situation

– The refund process will be determined by the circumstances and the property operator’s policies

10. YOUR RESPONSIBILITIES

You agree to:

– Provide accurate information about your requirements

– Use the accommodation for its intended purpose

– Report any issues or damage promptly

– Respect the property and its contents

– Adhere to the specific property rules

11. LIABILITY

– We act as an intermediary and cannot be held liable for events beyond our reasonable control

– Our liability is limited to the value of your booking

– We recommend that businesses arrange their own appropriate insurance

12. PRIVACY & DATA

We collect and process your information in accordance with our Privacy Policy. By using our service, you consent to the collection and processing of your data for the purpose of providing our accommodation services.

13. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.