Privacy Policy & Cookie Notice
Effective Date: 12 May 2025
Introduction
Welcome to Relocate Stay, a professional accommodation solution for contractors, teams, and professionals relocating across the UK.
This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (relocatestay.com) or use our relocation services. We respect your privacy and are committed to complying with all relevant data protection laws.
Who We Are
Relocate Stay is operated by Marta Connection LTD. We are committed to protecting your personal data in accordance with:
- The UK Data Protection Act
- The General Data Protection Regulation (GDPR)
- ICO Registration Number: 00018877272
Information We Collect
When You Visit Our Website:
- Contact Details: Name, email, phone number, company
- Relocation Requirements: Team size, preferred dates, location preferences
- Technical Info: IP address, browser type, cookies
- Communications: Emails, phone calls, messages
When You Use Our Relocation Services:
- Business Info: Company name, registration number
- Contact Details: Name, position, work email, phone number
- Team Data: Number of team members, duration of stay, project scope
- Location Needs: Preferred areas, proximity to work
- Special Requirements: Parking, workspace, accessibility
How We Use Your Information
To Deliver Our Services:
- Source and recommend suitable accommodation
- Coordinate with property partners
- Manage bookings and client communication
- Process payments securely
For Business Efficiency:
- Improve our website and services
- Analyse service usage and demand trends
- Prevent fraud and ensure security
For Marketing Purposes (With Consent):
- Share relevant offers and service updates
- Send relocation recommendations tailored to your needs
Lawful Basis for Processing
We process personal data based on:
- Contract: To provide the services you request
- Legitimate Interest: To run and improve our business
- Consent: When you opt into marketing or data use
- Legal Obligation: To comply with applicable laws
Your Rights
You have the right to:
- Access your personal data
- Correct any inaccurate or incomplete information
- Request deletion of your data (in certain cases)
- Restrict processing of your data
- Request data portability
- Object to how we use your data, including for marketing
To exercise your rights, please contact us at: welcome@relocatestay.com
Sharing Your Information
We may share your personal data with trusted third parties, including:
- Accommodation providers and property managers
- Payment processors and booking systems
- Maintenance contractors (if necessary)
- Legal or regulatory authorities (when required)
All partners are required to treat your information securely and comply with data protection laws.
Data Security
We implement strong security measures, including:
- Secure servers and encrypted systems
- Limited access to authorised personnel only
- Ongoing staff training in data protection
Data Retention
We retain your data only as long as needed for business, legal, or accounting purposes. For example:
- Relocation service records: up to 7 years
- Marketing preferences: retained until you opt out
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device to improve your experience and help us understand site usage.
Types of Cookies We Use:
- Essential Cookies: Ensure site functionality
- Preference Cookies: Remember your settings
- Analytics Cookies: Track site usage to improve performance
- Marketing Cookies: Deliver relevant service promotions
Managing Cookies
You can control cookie settings in your browser. Disabling cookies may affect how some parts of our website function.
International Transfers
If personal data is transferred outside the UK or EEA, we ensure it is protected by:
- Approved data protection safeguards
- Secure platforms and contractual clauses
Children’s Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this policy from time to time. Please refer to the “Effective Date” at the top of this page for the latest version.
Contact Us
If you have any questions about this policy or our data practices, contact us:
- Email: welcome@relocatestay.com
- Phone: 0114 400 0252
Your Right to Complain
If you are concerned about how your data is handled, you can contact the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk