Privacy Policy & Cookie Notice
Effective Date: 19 August 2026
Introduction
Welcome to Relocate Stay, a professional accommodation solution for contractors, teams, and professionals relocating across the UK.
This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (relocatestay.com) or use our accommodation services. We respect your privacy and are committed to complying with all relevant data protection laws.
Who We Are
Relocate Stay Ltd (Company No. 16461492) is the data controller responsible for your personal information.
Registered Office: Office 8039, 321–323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom.
We are committed to protecting your personal data in accordance with:
- The Data Protection Act 2018
- The UK General Data Protection Regulation (UK GDPR)
- ICO Registration Reference: ZB957014
Information We Collect
When You Visit Our Website:
- Contact Details: Name, email, phone number, company
- Accommodation Requirements: Team size, preferred dates, location preferences
- Technical Info: IP address, browser type, cookies
- Communications: Emails, phone calls, messages
When You Use Our Accommodation Services:
- Business Info: Company name, registration number
- Contact Details: Name, position, work email, phone number
- Team Data: Number of team members, duration of stay, project scope
- Location Needs: Preferred areas, proximity to work
- Special Requirements: Parking, workspace, accessibility
How We Use Your Information
To Deliver Our Services:
- Source and recommend suitable accommodation
- Coordinate with property partners
- Manage bookings and client communication
- Process payments securely
For Business Efficiency:
- Improve our website and services
- Analyse service usage and demand trends
- Prevent fraud and ensure security
For Marketing Purposes (With Consent):
- Share relevant offers and service updates
- Send relocation recommendations tailored to your needs
Lawful Basis for Processing
We process personal data based on:
- Contract: To provide the services you request
- Legitimate Interest: To run and improve our business
- Consent: When you opt into marketing or data use
- Legal Obligation: To comply with applicable laws
Your Rights
You have the right to:
- Access your personal data
- Correct any inaccurate or incomplete information
- Request deletion of your data (in certain cases)
- Restrict processing of your data
- Request data portability
- Object to how we use your data, including for marketing
To exercise your rights, please contact us at: office@relocatestay.com
Sharing Your Information
We may share your personal data with trusted third parties, including:
- Accommodation providers and property managers
- Payment processors and booking systems
- Maintenance contractors (if necessary)
- Legal or regulatory authorities (when required)
All partners are required to treat your information securely and comply with data protection laws.
Data Security
We implement strong security measures, including:
- Secure servers and encrypted systems
- Limited access to authorised personnel only
- Ongoing staff training in data protection
Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected and to meet applicable legal, accounting, contractual and regulatory requirements.
- Booking, payment and transaction records: retained for as long as required for legal, tax, accounting and contractual purposes.
- Enquiry and customer communication records: retained only for as long as reasonably necessary for the purposes for which they were collected.
- Marketing preferences and opt-out records: retained as necessary to manage and respect your communication preferences.
When personal information is no longer required, we will securely delete or anonymise it.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device to improve your experience and help us understand site usage.
Types of Cookies We Use:
- Essential Cookies: Ensure site functionality
- Preference Cookies: Remember your settings
- Analytics Cookies: Track site usage to improve performance
- Marketing Cookies: Deliver relevant service promotions
Managing Cookies
You can manage or change your cookie preferences at any time through our cookie settings. You can also control cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.
International Transfers
If we transfer personal information to an organisation outside the UK, we take appropriate steps to protect that information in accordance with UK data protection law, including using appropriate safeguards where required.
- Approved data protection safeguards
- Secure platforms and contractual clauses
Children’s Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this policy from time to time. Please refer to the “Effective Date” at the top of this page for the latest version.
Contact Us
If you have any questions about this policy or our data practices, contact us:
- Email: office@relocatestay.com
- WhatsApp / Phone: +44 7774 162361
Your Right to Complain
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
www.ico.org.uk